This is not a company I'd want to continue to do business with until such time they hire personally suitable staff to communicate with their customers. Additionally, they overthink or over complicate a simple query, like how to disable their service on my device and ask for more information (without mentioning what information they need). Management may falsely assume they're doing a great job in handing issues quickly and efficiently (when they're not). Customer service staff are manipulating the ticket and support system to give management the impression they're replying to more issues and tickets quickly. All this creates a false representation of the number of queries they receive and inflates their company statistics: one "ticket" is one issue. This is very frustrating like we're dealing with a bot. You'll need to ask again what you already asked before. Should you have more than one issue, they'll address one (if you're lucky) and close the case (ticket). There’s also an AdGuard iPhone or an Android app for extra versatility when browsing on different devices. Works brilliantly on YouTube (where constant ads are a pain in the butt) with Safari to block ads. Their customer service will only answer one question at a time (per email). AdGuard works well with Safari and Chrome browsers, which should suit most Mac users, but the app works with all browsers as well. They only responded to one out of the two questions which is common these days. The response was "this case needs more information". Instead, they asked for more details (without asking me what info they need). The reply should've been a quick straightforward answer. Not impressed with their customer service
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